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Q. How can I get information regarding
the balance of points that I can accumulate for use with the next
years entitlement? This information doesn't appear on my member
status report.
A. Several members have asked this question and in response we now
include this information on the status reports. Remember that points
saved must be used within the following year and cannot be saved
again. Your real time status report can also be found in the
member's section of the Club Bali web site.
(http://www.clubbali.com)
Q. When the new resorts are available in Lembang and Anyer can all
Club Members use them?
A. Club Bali members are automatically entitled to use any resorts
added to the membership program during the term of their membership.
Q: Can I use CB $ for single day stays in Marbella?
A. Starting from 2003 single day stays are available for weekends at
Marbella. You should consult the calendar for check in/check out
times and the CB $ requirement per day.
Q: How can I find information on the referral program results and
how can I get the referral bonus in the event that some of my
referrals have joined.
A. Bonus payments are normally made 4 to 6 weeks after the new
member purchase has been processed. If one of your referrals has
joined the program and you have not received a bonus payment within
that time, please contact Louana at Sarinah Office on 021 390 2768.
Q. What happens if my membership term is finished?
A. A popular option is for members to extend or renew their
membership but if you do not renew, your usage entitlements will
expire one year from the end of your last use year, or
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earlier if all points have been used.
If you would like to have more information regarding how you can
extend, renew or increase your points please contact member sales at
Sarinah office on 390 2768.
Q. My membership does not include RCI membership. How can I become
an RCI member? Is there any fee?
A. Many Indonesian members prefer a local membership program which
does not automatically include RCI membership. If you would like to
discuss an RCI inclusive membership program please contact member
sales at Sarinah office on 390 2768.
Q. Why does the maintenance fee increase?
A. The maintenance fee is in effect an asset protection levy that
covers all Club and resort operating costs including electricity,
insurances, management services, property maintenance, housekeeping
and lots more. Many of these items are outside the control of Club
Bali and will increase with inflation. Consequently, as they
increase so does the maintenance fee. Remember also that without
adequate maintenance the quality of the accommodation would quickly
deteriorate.
Q. How do I pay a reservation cancellation fee?
A. The easiest way is to use your credit card; otherwise the fee
will be added to your annual account along with your maintenance.
Q. How can I get an up to date member status report?
A. Status reports are sent out with your annual membership account.
Members on line can access their own member status reports through
the club web-site at http://www.clubbali.com You’ll need a password
to enter the member section.
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